"If there is a perceived performance/training deficiency with operations, environment, staff, and customer satisfaction, we perform a rigorous needs assessment and make recommendations to:

• Improve customer satisfaction
• Improve overall process administration/registration systems
• Enhance and diversify your staff skill levels
• Identify new strategic marketing directives
• Expand goals to target guests from other countries
• Increase Net Income (NI) and Return on Investment (ROI)
• Determine: Payback Period (PP), Net Present Value (NPV), and Internal Rate of Return (IRR)
• Improve: Equity, Cash Flow, Profitability Ratios, Operating Ratios, and Leverage Ratios
  

Additionally, we can:

• Develop/deliver documents and materials for mentoring/training sessions
• Facilitate role-playing exercises for your staff; for example, to learn new diverse cultural attributes
• Conduct any statistical analysis as needed
• Easily be good-will ambassadors for resort complex
• Replicate and re-use findings if possible at any of other related resorts