Define Phase

• Identify the related problem(s)
• Determine if training related
• Formalize the problem definition
• Define problem specification
• Define infrastructure requirements
• Define registration processes
• Gain customer approval

Design Phase

• Determine audience requirements
• Identify audience work profiles
• Create audience skills profile
• Create audience curriculum map
• Determine learning profiles
• Create style guide specifications
• Design formats and learning interventions

Develop Phase

• Develop RFPs and proposals
• Generate P/L spreadsheets
• Produce deliverable specifications
• Develop certification requirements
• Determine customer deliverable signoff requirements
• Identify resource requirements
• Produce prototype modules for course deliverables
• Develop white papers, presentation materials, and reports
• Obtain signoff for final deliverables
• Develop quality criteria

Deliver Phase

• Train-the-trainer sessions
• Instructor-led courseware (IL)
• Interactive distance learning (IDL)
• Job aides
• Facilitated mentoring
• Web-based training interventions
• Self-paced courseware

Manage Phase

• Project management
• Program management
• On-going consulting
• Task identification/scheduling
• Contingency planning
• Resolve issues/concerns
• Leadership

Measure Phase

• Define total quality metrics
• Implement Kirkpatrick evaluation levels
• Evaluate development and learning intervention effectiveness
• Produce Return on Investment (ROI) Models
• Consulting on ISO 9001, ITIL, and Cisco certification